Drivers and families
Understand inspections, approvals, repair timing, updates, and pickup. Ask questions at every stage.
Learn more →REPAIR PROCESS
A clearer path forward.
Accident repairs can feel complicated. Start with a simple conversation about your vehicle.
THE PROCRAFT STANDARD
DRIVEN BY QUALITY.
BUILT ON TRUST.
BUILT ON TRUST.
STEP BY STEP
From your first call to pickup.
Requirements and timing vary with damage, parts and insurance circumstances.
01
Reach out
Describe the vehicle and accident.
02
Arrange assessment
Ask how the damage can be inspected.
03
Review estimate
Understand the possible repair scope.
04
Clarify insurance
Confirm coverage and requirements with your insurer.
05
Discuss scheduling
Ask about parts and timing.
06
Stay informed
Agree on next steps and communication.
07
Repair
Once the repair plan is approved, our team completes the agreed repair work and keeps you updated on progress.
08
Pick up & enjoy a complimentary coffee
Review your vehicle at pickup, ask any final questions, and enjoy a complimentary coffee while we wrap up.
PROCRAFT GUIDE
Information for every partner
Insurance representatives
Share claim details, adjuster contacts, inspection instructions, and authorized documentation requests.
Learn more →Attorneys and legal teams
For authorized requests, specify the vehicle and documents needed. Records are subject to consent and applicable requirements.
Learn more →Fleet operators
Discuss vehicle availability, downtime, authorization contacts, and billing requirements before scheduling.
Learn more →Towing and rental partners
Confirm vehicle identification, drop-off instructions, keys, and release procedures before arranging handoffs.
Learn more →Dealerships and referral partners
Share vehicle concerns and relevant instructions; discuss next steps without assuming a formal partnership.
Learn more →